Rest assured, for customers with Diamond or Ultimate warranty packages, we make every effort to respond promptly in the event of a manufacturing defect. Our aim is to ensure that your experience is as convenient and stress-free as possible. This means that in the case of a valid warranty claim, you won't have to worry about the logistical hassles or expenses typically involved with getting your product serviced. Under the Diamond Care Warranty, should your product experience any manufacturing defect, you can rest assured that the entire process of diagnosing, transporting, repairing, and returning your product will be managed and financed by us. If your return is approved, your refund, minus any restocking fees, will be refunded to your original form of payment.Diamond Care Warranty warranty goes beyond the standard coverage, encompassing not only all parts and labour necessary for repairs but also extending to cover the costs associated with any call-outs and the collection of your product for service in the event of a valid claim. You will be responsible for the shipping cost. In the event your item is damaged and not returnable ZiiRobot will contact you and ship the item back to you at a preferred address. If the returned item shows any signs of use, ZiiRobot will not be able to issue a refund. It may range between 5% and 25% of the selling price. Upon receiving the product, it will be inspected for damage and signs of use. A restocking fee will be charged depending on the inspection. Once the RA has been issued, ship the item back to the address noted on the RA within 10 days. Request a Return Authorization (RA) from ZiiRobot within 30 days of delivery acceptance. Delivery fees, including next-day and overnight shipping fees, and other service fees are not refundable. Items canceled after the product has already shipped will be considered a return. All accessories included in the scooter box must be returned, including the chargers, power keys, basket, etc. The item must be in new condition, unused. Otherwise, You are responsible for the cost of return shipping and the product must be in the original packaging. You can request to return this purchased item within 2 days upon delivery with no questions asked. Once accepted, the following conditions apply: If the product is damaged or not the correct one, contact us for returning the product. Thoroughly inspect your product upon delivery. Please find extended warranty details from the accessories. Paid service will be provided by the manufacturer or distributor beyond the warranty period. You can contact us to purchase extra batteries through the accessories page. Other electric parts (include battery): One year repairing Weight (without Battery): 37.5 lb (17 kg)īattery: 25.2 V/10.4 Ah Lithium-ion Battery 3.5 lb (1.77 kg)Ĭontroller and Battery: 1 year free repairing Minimum Steering Radius: 5.09 ft (1.55 m) Put battery in protective pouch alone when removed from the scooter. Batteries can be manually replaced with ease. You are able to charge one battery while using another one, it makes your scooter active all time. Travel Friendly Battery: Backup batteries can extend your range and our design reduces the charging time of each. One backup battery pack can extend the range to 15 miles. The range varies with body weight, temperature, and road conditions. Obstacle Clearance Height: 2.36'' (60 mm)ĭriving Range: Single battery pack covers 7.5 miles (12 km) to 10miles(16km) on one charge. Rear Wheel: diameter 10'' (250 mm) X 2'' (49 mm) solid tires (maintenance free) Easy Operation: Mobility scooter can move forward and backward by operating the right and left throttle control lever respectively.R3b Mobility Scooter (No Armrests & Cup Holder)
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